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Title Capture and Classification of Problems During CPOE Deployment in an Academic Pediatric Center
Author(s) George R. Kim MD, Marlene R. Miller MD, Margaret A. Ardolino, James E. Smith, Dorothy C. Leed, Christoph U. Lehmann, MD
Source AMIA 2007 Symposium Proceedings, Pages 414-417
ISBN 0-9647743-4-8
Publication Date November 2007
Abstract During a planned, rapid deployment of a modified commercial CPOE product to units at an academic pediatric center, problems from users and staff were collected and entered in text format on a commercially available online problem tracking system. Content analysis of 278 collected text reports collected over 3 weeks after the 24-hour rollout period revealed several themes: center-specific implementation problems (45%), transfer-handoffcollaboration problems (14%), missing product functionalities (11%), inadequate training (11%), hardware problems (5%), password problems (4%) and human error (2%). This analysis may prove helpful in future deployments of CPOE in pediatric clinicl environments.

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